Keynote Speaking

I deliver keynotes and executive sessions on how artificial intelligence is reshaping customer experience, contact centres, and digital engagement.

With more than 15 years working at the intersection of customer experience and enterprise technology, I have helped some of the world’s most influential brands design and implement intelligent customer conversations at scale. My talks focus on what is actually changing, what leaders need to understand, and how organisations can apply AI responsibly and effectively.

Audiences leave with clarity, practical frameworks, and a confident understanding of how AI will transform customer conversations in the years ahead.